Category - Abdul RAHMAN LUBIS

Syiah Kuala University, Indonesia

Naufal BACHRI Abdul RAHMAN LUBIS NURDASILA M. Shabri ABD. MAJID

Credibility and Consumer Behavior of Islamic Bank in Indonesia: A Literature Review

The concept “credibility” has become significant attention from academics and practitioners because it played an important role in creating and maintaining consumer behavior. This study uses twenty- seven references relates to credibility, customer value, satisfaction, and loyalty. Several studies have discussed the relationship between credibility and consumer behavior and also elaborated dimensions of credibility. It also presented the shortcomings of current research and the trends for future study in Islamic banking.

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