23446773-1011
Matthias SCHMUCK
Expert Journal of Marketing, 10(2), pp. 124-142, ISSN: 2344-6773
Received: November 5, 2022 Accepted: December 6, 2022 Published: December 27, 2022
JEL:
M31
Cite as: Schmuck, M., 2022. Data Governance Issues in Digital Marketing: A Marketer's Perspective. Expert Journal of Marketing, 10(2), pp.124-142.
To perform under the conditions of digitalization, marketers need understandable, accurate, complete, trustworthy, secure, and discoverable data. In this respect, data governance is a solution approach to greater data literacy, data intelligence and data management. This research aims to explore the current academic state-of-art of data governance in the marketing field. Selected items were evaluated using a descriptive statistical approach to identify investigation trends on this topic. The research found that Marketing can benefit from Data Governance focusing data standard settings, data sources coordination and data management, data quality and data security. This requires a strategy, coordinated processes and their meaningful support by people and information technology. The originality of this research is that the approach is unique at this point, and the assimilation of data governance is a clear sign of manifestation for marketing under conditions of increasing digitalization.
23446773-1010
Phineas MBANGO; Kate NGOBENI
Expert Journal of Marketing, 10(2), pp. 110-123, ISSN: 2344-6773
Received: September 21, 2022 Accepted: October 31, 2022 Published: December 15, 2022
JEL:
M31
Cite as: Mbango, P. and Ngobeni, K., 2022. The Mediating Effect of Student Satisfaction on Loyalty in South African Open Distance E-Learning Institutions. Expert Journal of Marketing, 10(2), pp.110-123.
Globally, the Covid-19 pandemic has influenced traditional Open Distance electronic Learning (ODeL) institutions and residential universities. It has prompted them to consider distance learning using technological advancement. However, student loyalty is a challenge to achieve and sustain in distance learning. Thus, this study seeks to determine the mediating effect of student satisfaction on student loyalty. The study also sought to examine the mediating effect of satisfaction on the impact of commitment, institutional reputation, service quality, trust, and perceived value on loyalty. The study used a quantitative approach and online survey to collect data. The study used the partial least squares structural equation modeling technique to test the proposed model. The results showed a positive and significant relationship between the constructs. However, commitment showed a partial influence on student satisfaction. Furthermore, satisfaction partially mediates the impact of commitment, institutional reputation, and perceived value on loyalty and fully mediates the impact of service quality and trust on loyalty. In conclusion, service quality and trust cannot influence students' loyalty to the institution without satisfaction. This study helps ODeL institutions to design marketing strategies centered on service quality and trust.
23446773-1009
Nkosinamandla Erasmus SHEZI; Ephrem Habtemichael REDDA
Expert Journal of Marketing, 10(2), pp. 99-109, ISSN: 2344-6773
Received: June 29, 2022 Accepted: September 22, 2022 Published: October 11, 2022
JEL:
M10
Cite as: Shezi, N.E. and Redda, E.H., 2022. Determinants of Brand Loyalty of Sports Footwear Brands in South Africa. Expert Journal of Marketing, 10(2), pp.99-109.
The sports footwear industry is an attractive market, especially with the Generation Y market segment. The purpose of this study is to establish the determinants of brand loyalty of sports footwear brands in South Africa. The study followed a descriptive research design and implemented a quantitative research method. Of the nine independent variables, six variables namely brand image, brand association, style, brand name, price and endorsement were found to have a statistically significant influence on Generation Y consumers' brand loyalty toward sports footwear, while three of the nine variables namely perceived quality, comfort and style, were not found to be statistically significant predictors of brand loyalty. It is important for manufacturers and marketers of sports footwear brands to understand which factors contribute to brand loyalty to their sports footwear brands as this will provide them with the insight to know what to feature in their product during the production stages and when they devise marketing strategies to the Generation Y cohort.
23446773-1008
Anda TEKE; R.I. David POOE; Watson MUNYANYI
Expert Journal of Marketing, 10(2), pp. 85-98, ISSN: 2344-6773
Received: April 12, 2022 Accepted: September 2, 2022 Published: September 21, 2022
JEL:
M30
L67
Cite as: Teke, A., Pooe, R.I.D. and Munyanyi, W., 2022. Evaluating the Supply Chain Performance of the Major Clothing Retail Companies in South Africa: A Supply Chain Index Approach. Expert Journal of Marketing, 10(2), pp.85-98.
The aim of the study was to evaluate supply chain performance of the six major clothing retail companies listed on the Johannesburg Stock Exchange (JSE) using the supply chain index. The study adopted a quantitative study and used secondary data from the companies' publicly shared financial statements. Panel data analysis was employed in the study with a fixed-effects regression model used to analyse the the relationship between the dependent and independent dependent variables. The study found that WHL has the highest supply chain index ranking based on an overall ranking of the firms based on a combination of the strength, balance, and resiliency metrics. This was followed by MRP, which consistently maintained second place. TFG was at the bottom. This framework for the measurement of supply chain performance provides a valuable guide useful in the clothing retail industry and across other industries. Overall, the results encourage organisations to measure supply chain performance and share performance information with their network partners.
23446773-1007
Andri Nur RAHMAN; NURYAKIN; Firman PRIBADI
Expert Journal of Marketing, 10(2), pp. 73-84, ISSN: 2344-6773
Received: March 20, 2020 Accepted: June 27, 2022 Published: July 24, 2022
JEL:
I11
M30
Cite as: Rahman, A.N., Nuryakin and Pribadi, F., 2022. Effective Marketing Strategies in Health Services: Systematic Literature Review. Expert Journal of Marketing, 10(2), pp.73-84.
This research aims to review existing literature on effective marketing strategies for marketers in today's healthcare institutions. This paper reflects a systematic literature review. Selected articles were analyzed using a descriptive statistical approach to see research trends in this topic. Following that, a meta-synthetic approach was performed to map the study results. The research found four marketing programs and one supporting data assessment of potential market conditions. These findings can better understand effective marketing strategies to increase health service demands. The current research provides novel ideas for people involved in marketing management and future researchers on effective marketing strategies. It identifies up-to-date marketing strategies that healthcare institutions can implement to increase demand for health services.